You Don’t Like the Meal You Ordered- Now What?
Jun 24, 2011 | Posted by Amber Quartermain in Food and Drink | 0 Comments
I recently visited Vinnie’s Pasta Bar in Halifax, NS with the girls. I’ve been to Vinnie’s many times and I always order the same thing: Fettuccini Alfredo. This particular time, I was convinced to go out on a limb and try a new dish, so after reading the menu (and assuming that the Italian terms meant ‘olive oil sauce with spaghetti-like noodles’), I agreed!
Shortly after ordering, our fresh pastas were delivered to the table, and I stared at my bow tie noodles in red sauce with sadness. It was nothing that I expected it to be- but this was what I had ordered- so I was prepared to suffer through it.
One of my friends at the table saw my disappointment and, even though I told her not to say anything, she informed the waitress of my wrong assumptions. To my surprise, the waitress didn’t mind at all that I wanted my usual! I’m not sure if most restaurants would tell me to “stuff it” or if this is a common practice in the restaurant industry, but off she went to bring me my usual with no fuss. I left the restaurant feeling full, satisfied, and ready to return!
Customer service is a huge factor in running any business, and the “customer is always right’ concept is really being pushed. The waitress knew she took my order correctly and she still didn’t mind brining me my usual. Don’t be too shy to speak up if you don’t like what you ordered. Yes, the restaurant will lose out on the cost of one meal, but they want you to enjoy your food, and above all, they want you to come back!